The Office of Fair Trading has announced a new way to get in touch with the Consumer Protection Team.
Gibraltarians with a request or concern can now get answers using WhatsApp.
This more convenient, quicker way to get in touch is expected to attract a wider audience to engage with the team, particularly younger consumers.
The eam will use WhatsApp to provide guidance about consumers’ rights and to give general assistance relating to queries raised. It should be noted however that any matters that require the Team to carry out specific investigations or other escalations would require a more formal line of communication with the OFT by email.
It’s being trialled for six months to allow the OFT to assess its functionality and effectiveness.
The WhatsApp number is +35056002998.
You can, of course, still get in touch using all the other methods, outlined below.
Tel: 20071700
Email: consumer.protection@gibraltar.gov.gi
Visit: www.oft.gov.gi or search for OFT Gibraltar on social media.
