There are some positive aspects to come out of the restrictions following the lockdown due to COVID-19, one of which is the launch of a new website by Holland & Barret Gibraltar.
Due to a change in customer purchasing habits and a demand for home delivery, people can now register online at Holland & Barrett.gi, browse products in the online catalogue and place an order for home delivery or for collection at their stores. Having included their name, address and phone number, customers will then receive a call back to confirm whether the items they want are in stock. The home delivery service is free and is being undertaken in-house, with no third parties being used.
The website was launched in response to customer demand from people who didn’t want to leave home during self-isolation and others who weren’t ready to start shopping in Main Street, but who still wanted to be able to purchase health related items.
The look of the new website is very similar to the Holland & Barrett.com UK site, with the only difference being that although there is a smaller range of products available in Gibraltar, there are still over 2,000 product lines online ranging from Vitamins & Supplements, Food & Drink, Sports Nutrition, Weight Management, Natural Beauty and the Free From products relating to items that do not contain ingredients known to cause a reaction in people with food allergies or intolerances.
There are two stores in Main Street where customers can shop, albeit adhering to the rules of safe shopping under guidelines from the Government of Gibraltar. At each store, customer and staff safety precautions have been put in place in terms of social distancing, with stickers on the floor that remind people to keep two metres apart, transparent shop screens at the tills, hand sanitisers at various points in the shop and, of course, the staff are wearing face masks.
Although the website is a work in progress, it is an exciting time for Holland & Barrett Gibraltar as they take the business to another level. The delivery service will continue and is a new aspect that the business will be offering going forward. There is no doubt that due to the coronavirus issue the whole shopping experience has changed and there is also no knowing whether the same situation will occur again, but at the moment gone are the days when customers can do a ‘quick shop’, rushing in to buy something and then dashing off again.
For Holland & Barrett Gibraltar it is business as usual – but in a different way – and the website gives people the chance to sit at home and place an order. If preferred, customers can collect from the shops as well. They simply pay over the phone and can then collect their shopping in a bag from the front door, which means no queuing to get in to the store.
There is no doubt that the coronavirus pandemic has meant that people are becoming more conscious about their health, leading to a greater demand for health and wellness products, such as Vitamin C, Vitamin D, Echinacea, Bee Propolis, and Manuka Honey – all very good for the immune system.
Take a look at the easy to navigate new website where you can shop by category, view seasonal and trending products and find out all the information you need to decide which products you want to purchase.
Go to: www.hollandandbarrett.gi