COVID-19 Contact centre

in Community Insight

HMGoG has established the promised COVID-19 Public Information Call Centre, based at No 6 Convent Place.

This will handle all queries related to the current virus pandemic that are not medical in nature.

Those who are in self-isolation or who are over 70 and require assistance should also request it here. The phone line will be operated 24 hours a day.

In short:

If you have a non-medical question related to COVID-19 please call 200 41818 or email

If you are in self-isolation or over 70 and require assistance, please call 200 1818 or email

If you develop a cough, fever, shortness of breath, nasal congestion or a runny nose, please call 111 immediately



The import of all COVID test kits has been banned by HMGoG. This excludes those distributed by the GHA.

This action has been taken to maintain the empirical quality of test results in Gibraltar. The effect of this is two-fold: to manage the reliability of knowing who has had or carries the disease, and the compliance with social distancing measures. Both are crucial to managing the workload of the GHA.

A Government spokesperson added, “We must reduce the curve. We must save the GHA. We must save the lives of our friends and relatives”.


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